Privacy Policy
ICO Data Protection Registration Details:
Registration Reference: ZB117609
Date Registered: 06/07/2021
Registration Expires: 05/07/2026
Data Controller: Energy Funding Service
Address: Hafley Court Buckley Road Rochdale OL12 9DJ
Energy Funding Service ("we", "our", or "us";) is committed to protecting and respecting your
privacy. This Privacy Policy outlines how we collect, use, process, and disclose your
personal data in accordance with the General Data Protection Regulation (GDPR) and other
applicable laws.
1. Information We Collect
We collect and process the following categories of personal data for the sole purpose of
facilitating funding applications:
* Health Information: Medical conditions or other health-related data relevant to
funding applications.
* Income and Benefits: Information: Income details, benefits received, and other
financial information.
* Property Details: Information about your property, such as energy usage, insulation,
and other property characteristics.
We collect this information only when necessary for processing funding applications and
delivering our services to you.
2. How We Use Your Information
We use the personal data collected for the following purposes:
* Funding Applications: To assess eligibility and process funding applications.
* Sharing with Installers and Local Authorities: Your personal data is shared with
only the installers and local authorities directly involved in your funding application.
We do not share your data with any other organisations or third parties unless legally
required to do so.
3. Legal Basis for Processing
We rely on the following legal bases to process your personal data:
* Consent: We will seek your explicit consent for the collection and use of your health,
income, and benefits information.
* Contractual Necessity: To perform the services you have requested, such as
processing funding applications.
Legal Obligation: Where we are required by law to process and share your data
with regulatory bodies or legal authorities.
* Legitimate Interest: In specific circumstances, where processing is necessary for
our legitimate interests and does not infringe on your privacy rights.
4. Data Sharing and Disclosure
Your personal data is shared solely with:
* Installers: Companies responsible for carrying out energy efficiency improvements
or installations based on your funding application.
* Local Authorities: Where local authorities need to be involved in the funding
approval process.
We do not share your personal data with any other organisations, businesses, or marketing
services, and we do not sell or lease your data to any third parties.
5. International Data Transfers
As a UK-based organisation, your personal data is stored and processed within the UK or
the European Economic Area (EEA). If your data is transferred outside of the UK or EEA, we
will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses,
to protect your personal information in compliance with GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in
this policy, including the time required to process funding applications and comply with legal,
accounting, or regulatory obligations. The specific retention period may vary depending on
the type of data and legal requirements.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
* Right to Access : You have the right to request a copy of the personal data we hold
about you.
* Right to Rectification : You can request corrections to your personal data if it is
inaccurate or incomplete.
* Right to Erasure : Under certain circumstances, you can request the deletion of your
personal data ("Right to be Forgotten").
* Right to Restrict Processing : You may request the restriction of processing under
specific conditions.
* Right to Data Portability : You have the right to request that your data be transferred
to another service provider.
* Right to Object : You may object to the processing of your data for specific purposes.
* Right to Withdraw Consent : Where consent is the basis of processing, you can
withdraw your consent at any time.
To exercise any of these rights, please contact us at funding@energyfund.org.uk
8. Security of Your Information:
We implement a range of technical and organisational measures to safeguard your personal
data against unauthorized access, loss, or alteration. These include data encryption, secure
servers, and restricted access. However, no system is entirely foolproof, and we cannot
guarantee the absolute security of your information.
9. Cookies
Our website may use cookies to improve user experience and provide a personalised
browsing experience. For detailed information about our use of cookies, please see our
Cookie Policy.
10. Legal Compliance
We comply with all applicable UK and EU data protection regulations, including GDPR.
Should there be any breach of your personal data, we are committed to notifying you and the
relevant regulatory authorities in accordance with legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal
requirements, or service offerings. Any modifications will be posted on this page with an
updated effective date. We encourage you to review this policy regularly.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your
personal data, please contact us at:
Energy Funding Service
Hafley Court, Buckley Road, Rochdale OL12 9DJ
Email: funding@energyfund.org.uk
Phone: 0300 30 20 221
